Terms of service

Castles & Palms Terms of Service

Effective Date: July 2026

Welcome to Castles & Palms ("we," "our," or "us"). These Terms of Service govern your use of castlesandpalms.com and any purchases made through our website.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

If you do not agree with these terms, please do not use our website.

✦ Overview

Castles & Palms offers made-to-order apparel and lifestyle products inspired by fantasy, storytelling, adventure, romance, enchanted worlds, and everyday magic.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, along with any additional policies referenced on our website.

✦ Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the website with the permission and supervision of a parent or legal guardian where required.

You agree not to use our website, products, services, or content for any unlawful, fraudulent, abusive, or unauthorized purpose.

You may not attempt to interfere with the security, operation, functionality, or availability of our website.

✦ Product Information

We work to present our products, artwork, colors, descriptions, and product details as accurately as reasonably possible.

However, please understand that:

  • Colors may appear slightly different depending on your monitor, mobile device, display settings, or lighting conditions.

  • Printed artwork placement, scale, and positioning may vary slightly from product photographs or mockups.

  • Garment-dyed apparel may naturally contain subtle variations in color, shading, texture, or finish.

  • Product measurements may vary slightly due to manufacturing tolerances.

  • Mockups and lifestyle images are intended to provide a representation of the finished product and may not show every natural variation.

These minor variations are considered part of the normal characteristics of made-to-order and garment-dyed apparel and are not generally considered defects.

Please review product descriptions and size information carefully before placing your order.

✦ Pricing

Unless otherwise stated, prices displayed on our website are listed in U.S. Dollars (USD).

Prices, promotions, product availability, and product offerings may change without notice.

We reserve the right to:

  • Change product prices

  • Modify promotions

  • Limit quantities

  • Discontinue products

  • Introduce new products

  • Correct pricing or product-information errors

at any time, subject to applicable law.

✦ Order Acceptance

After placing an order, you may receive an order confirmation by email.

An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted or entered into production.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including for reasons such as:

  • Suspected fraud or unauthorized payment activity

  • Pricing or listing errors

  • Product availability

  • Production limitations

  • Incomplete or incorrect shipping information

  • Payment authorization problems

  • Suspected misuse of our website or services

If we cancel an order after payment has been successfully processed, we will issue a refund for the canceled portion of the order to the original payment method.

✦ Made-to-Order Products

Castles & Palms products are created specifically after an order is placed through our production partner, Printify, and its associated print providers.

Because products are made to order:

  • Production may begin shortly after your purchase.

  • Changes may not be possible once production begins.

  • Cancellations may not be possible after an order has entered production.

  • Minor differences may occur between separate production runs.

Please review your order carefully before completing checkout.

For additional information regarding cancellations, damaged products, refunds, and eligible order issues, please review our Shipping, Return & Refund Policy.

✦ Shipping

Production and shipping estimates displayed on our website are estimates only and are not guaranteed delivery dates.

Delivery times may be affected by circumstances including:

  • Carrier delays

  • Weather

  • Holidays

  • High order volume

  • Production delays

  • Customs processing

  • Incorrect or incomplete addresses

  • Events outside our reasonable control

Castles & Palms is not responsible for delays caused by shipping carriers, customs authorities, weather events, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information at checkout.

Please refer to our Shipping, Return & Refund Policy for additional information.

✦ Returns & Refunds

Because our products are made to order, our return and refund practices differ from those of traditional retail stores.

Please review our Shipping, Return & Refund Policy before placing an order.

By purchasing from Castles & Palms, you acknowledge and agree to the policies applicable to:

  • Returns

  • Exchanges

  • Damaged products

  • Defective products

  • Incorrect orders

  • Lost shipments

  • Order changes

  • Cancellations

  • Refunds

Nothing in these Terms is intended to limit any rights that cannot legally be limited under applicable consumer-protection laws.

✦ Intellectual Property

Unless otherwise stated, the content available through Castles & Palms, including our original:

  • Artwork

  • Illustrations

  • Graphics

  • Product designs

  • Logos

  • Branding

  • Photography

  • Product names

  • Copy

  • Text

  • Website layout

  • Visual elements

  • Original creative concepts

is owned by, licensed to, or otherwise lawfully used by Castles & Palms and may be protected by copyright, trademark, and other intellectual-property laws.

You may not, without prior written permission:

  • Copy

  • Reproduce

  • Republish

  • Modify

  • Distribute

  • Sell

  • License

  • Create unauthorized derivative works from

  • Use for commercial purposes

our protected content.

Purchasing a Castles & Palms product does not transfer ownership of the artwork, graphics, branding, or other intellectual property associated with that product.

✦ User Content

You may have opportunities to submit reviews, comments, photographs, testimonials, social-media posts, or other content relating to Castles & Palms.

By voluntarily submitting content directly to us or through features intended for customer submissions, you represent that you have the right to share that content.

Where permitted by applicable law and the terms of the service through which content is submitted, you grant Castles & Palms permission to display, reproduce, repost, and share submitted content for purposes such as:

  • Customer reviews

  • Website content

  • Social media

  • Advertising

  • Promotional materials

  • Brand communications

You agree not to knowingly submit content that:

  • Violates applicable law

  • Infringes copyrights, trademarks, privacy rights, or other legal rights

  • Contains unlawful, threatening, abusive, defamatory, or fraudulent material

  • Contains malicious software or harmful code

  • Misrepresents your identity or relationship with another person or organization

If you would like us to review a request regarding content you previously submitted, please contact hello@castlesandpalms.com.

✦ Third-Party Services

Castles & Palms works with third-party providers that may include:

  • Shopify

  • Printify

  • Print providers

  • Payment processors

  • Shipping carriers

  • Analytics providers

  • Marketing platforms

  • Other technology and service providers

These companies may operate under their own terms, privacy policies, service conditions, and business practices.

To the extent permitted by law, Castles & Palms is not responsible for the independent acts, omissions, policies, availability, or services of third parties that we do not control.

✦ Third-Party Links

Our website may occasionally contain links to websites or services operated by third parties.

These links may be provided for convenience or informational purposes.

Castles & Palms does not control third-party websites and is not responsible for their content, availability, security, privacy practices, terms, products, or services.

Your use of third-party websites is subject to their respective terms and policies.

✦ Website Availability

We work to provide a reliable and enjoyable shopping experience, but we do not guarantee that our website or services will always operate without interruption or error.

Our website may occasionally be unavailable because of:

  • Maintenance

  • Technical issues

  • Third-party service disruptions

  • Updates

  • Security concerns

  • Circumstances outside our control

We reserve the right to modify, suspend, or discontinue portions of the website when reasonably necessary.

✦ Disclaimer

To the fullest extent permitted by applicable law, our website, products, and services are provided on an "as is" and "as available" basis except where warranties or protections are required by law.

We do not guarantee that:

  • Our website will always be uninterrupted or error-free.

  • Every device or screen will display product colors identically.

  • Product photographs will reproduce every natural garment variation exactly.

  • Third-party services will always operate without interruption.

  • Estimated shipping dates will always be met.

Nothing in this section excludes warranties or protections that cannot legally be excluded.

✦ Limitation of Liability

To the fullest extent permitted by applicable law, Castles & Palms and its owners, affiliates, representatives, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, services, or products.

Where permitted by law, our total liability relating to a particular purchase will not exceed the amount paid for the product or order giving rise to the claim.

Some jurisdictions do not allow certain limitations or exclusions of liability, so portions of this section may not apply to you.

✦ Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Castles & Palms, its owners, affiliates, representatives, partners, and service providers from claims, liabilities, losses, damages, or expenses arising from:

  • Your violation of these Terms of Service

  • Your unlawful use of our website

  • Your infringement of another person's rights

  • Content you knowingly submit in violation of these Terms

✦ Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms is intended to deprive a consumer of rights or protections that cannot legally be waived under applicable law.

✦ Severability

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

✦ Entire Agreement

These Terms of Service, together with our other policies referenced on the website, constitute the agreement between you and Castles & Palms regarding your use of our website and purchases from our store, except where additional terms expressly apply.

✦ Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, the updated version will be posted on this page and the effective date may be revised.

Your continued use of our website after updated terms become effective constitutes acceptance of those terms to the extent permitted by applicable law.

We encourage you to review this page periodically.

✦ Contact Us

If you have questions regarding these Terms of Service, your order, or your experience with Castles & Palms, please contact us.

Castles & Palms
Email: hello@castlesandpalms.com
Website: castlesandpalms.com

Thank you for visiting Castles & Palms and being part of a world built for readers, dreamers, adventurers, dragon lovers, and anyone who believes everyday life could use a little more magic.